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Mediation is where an impartial third party, helps people in dispute to attempt to reach a resolution by facilitating a conversation between the parties and seeking to agree ways to resolve the issue.
Mediation is a voluntary process and has to be agreed with all individuals concerned. If one or more parties are not agreeable to mediation then it cannot progress.
The process is a confidential space to find answers by:
There are distinct phases in the mediation process. The first stage is for the mediator to speak with the parties separately and then ideally progress to a joint meeting. The mediator may also separate the parties if it is necessary to gain further views or information or where the parties do not agree to be in the same room with each other.
Anything said during the mediation is confidential to the parties. The parties may jointly agree for some or all of what has been discussed and agreed to be shared with a line manager, if for example further actions such as training need approval.